Whetstone is growing fast and always on the lookout for hard-working people who are passionate about schools and excited about working in tech. Think you would be a great addition to our team? Send us your resume and a cover letter that explains what you would bring to the table!
CUSTOMER SUCCESS ASSOCIATE
The Customer Success Associate will join the Customer Success team in executing Whetstone’s Customer Success and Partnership Development strategies in order to: meet customer needs, increase customer usage of and capacity in Whetstone, ensure high rates of customer renewal (>90%), drive customer referrals, and grow Whetstone’s market share. The expected start date for this position is Monday, May 21.
We’re not going to lie - we love what we do. Whetstone is a rapidly growing startup that manages the classroom observation and teacher coaching processes from start to finish for schools. Our cloud-based platform allows education leaders to capture, organize, analyze, and share classroom observation data in an intuitive interface, making it easy to identify teacher trends and take action to help teachers improve. Whetstone works with some of the most innovative school districts in the country (and a few overseas!) to iterate and improve teacher efficacy. And we’re expanding. Fast. We doubled this year and are on track to do so again next year. We’re looking for someone who is eager to get in the door early at an exciting, rapidly expanding startup at the forefront of ed tech.
Responding to customer support inquiries via email, phone, and help tickets
Analyzing support inquiries in order to speak on behalf of clients to the Customer Success team and Tech team to build solutions for pattern problems
Assisting clients and Customer Success Managers with site configuration to ensure each client’s site is aligned to their specific process (no tech background necessary)
Site testing to ensure fidelity after code changes (no tech background necessary)
Supporting strategic product development by seeking and analyzing customer feedback and collaborating with the Customer Success team and Tech team
Executing exceptional customer support in order to retain clients and leverage their positive experience to attract new clients
Analyzing client site usage and responsively designing and executing videos and help guides to increase client capacity and in-site efficacy
Supporting Director of Customer Success and Customer Success Managers with any daily administrative needs and ongoing, long-term projects
Shadow Customer Success Managers to learn the ins-and-outs of Whetstone client management
Learn the inner-workings of a startup while honing your communication and business skills
Both a growth mindset and a design-thinking mindset, as well as the belief that effective teaching is critical lever in improving US education;
The desire to work at a fast-growing start-up;
Strong analytical skills;
Excellent written and verbal communication skills
Passionate about Schools: We are committed to improving K-12 education systems, and we want innovative minds helping us design the future of schools.
Fast Moving: We need people who are quick on their feet. We’re happiest when busy and excited to get you on board!
A Fierce Problem Solver: Do you tackle problems with both a 30,000-foot view and a planner to capture the details necessary to solve them? Then we want you at the table.
So what are we all about? See for yourself!
Making people’s lives easier: Not just for our clients, but for team members, too. Our motto is, “It’s really easy to be really nice.” If you’re on board with that, we’re on board with you.
Teamwork: A team is a group of people with a shared mission. Want to contribute your brainpower and hustle to helping us achieve our mission of improving teacher effectiveness and quality of worklife? Well, c’mon then!
Constant learning: We believe that everybody needs a coach. We’re committed to helping team members grow professionally to meet their career goals.
Celebrating our victories: Every Thursday afternoon you’ll find us gathering with La Croix to review our small victories for the week, and once a month we go to a neighborhood watering hole!
Work should be fun: No explanation necessary.
Whetstone is an EOE. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
In addition to sending a cover letter and resume, please respond to the following prompt: in the format of your choosing, train someone to make a dressed Po’boy (if you're not familiar with Po’boys, train someone to make your favorite sandwich). Email your cover letter, resume, and completed work product to email@example.com with the subject line “Customer Success Associate.”